When was servicom established

This resolution was taken at Abuja, March Sequel to this, they directed that ministries, Parastatals and Agencies will prepare and publish SERVICOM charters and any other information that may help to meet the needs of the citizens who use their service.

To serve as a catalyst toward creating a centre of academic excellence in research, Science and technology education for the much desired technological advancement of Nigeria. Continuing Students regular, Sandwich and C. P — Publishing a clearly defined admission requirements and current fees payable by students.

D, Dean etc will be treated immediately. Service delivery is the object and subject of all reform effort. The report, which was published in February contains the following conclusions:. Public confidence is poor, inequality high, and institutional arrangement confusing and wasteful. There is need for a far reaching transformation of Nigerian society through a service delivery programme as a step in the process of moving to a government that is more in touch with the people Following this, in March , a special Presidential retreat deliberated on the report and ended with a conclusion of entering into a Service Compact With All Nigerians.

Learn the principles, ideals and tenets of Service Delivery in Government Establishments Develop mechanism for collating all complaints, both internal and external Institute a framework for resolving and escalating all unresolved complaints, including obtaining feedbacks from the complainants. Assist the Staff to understand the need for Service Excellence Assist staff to take personal responsibility for customer satisfaction.

Affirmation of commitment to the service of the Nigerian nation Conviction that Nigeria can only realize her full potential if citizens receive prompt and efficient services from the state Consideration for the needs and rights of all Nigerians to enjoy social and economic advancement Dedication to deliver services to which citizens are entitled, timely, fairly, honestly, effectively and transparently.

We dedicate ourselves to providing the basic services to which each citizen is entitled in a timely, fair, honest, effective and transparent manner …. Representation of Nigeria at proceedings of international organisations and fora on matters relating to regulation of communications and matters ancillary and connected thereto. The general responsibility for economic and technical regulation of the communications industry. Granting and renewing communications licences whether or not the licences themselves provide for renewal in accordance with the provisions of this Act and monitoring and enforcing compliance with licence terms and conditions by licensees.

The development and monitoring of performance standards and indices relating to the quality of telephone and other communications services and facilities supplied to consumers in Nigeria having regard to the best international performance indicators. Management and administration of frequency spectrum for the communications sector and assisting the National Frequency Management NFM Council in developing a national frequency plan.

Development, management and administration of a national numbering plan and electronic addresses plan and the assignment of numbers and electronic addresses there from to licensees.

Proposing, adopting, publishing and enforcing technical specifications and standards for the importation and use of communications equipment in Nigeria and for connecting or interconnecting communications equipment and systems. Carrying out type approval tests on communications equipment and issuing certificates on the basis of technical specifications and standards prescribed from time to time by the Commission.

Encouraging and promoting infrastructure sharing amongst licensees and providing regulatory guidelines thereon. Examining and resolving complaints and objections filed by and disputes between licensed operators, subscribers or any other person involved in the communications industry, using such dispute-resolution methods as the Commission may determine from time to time including mediation and arbitration.

Preparation and implementation of programmes and plans that promote and ensure the development of the communications industry and the provision of communications services in Nigeria.

Service Expectations The Commission is charged with formulating policies that will ensure a level playing ground for all participants in the telecommunications industry. Wait for the resolution time given to you by your Service Provider to elapse. If your complaint is unresolved or you are dissatisfied with the resolution.