Which banking survey

The vast majority does not know yet how their regulators will incorporate IFRS 9 numbers into regulatory capital estimates. Most price makers expect that moving to an ECL model will have an impact on product pricing, while most price takers still think that this is unlikely to have an impact on product pricing.

Data quality and, in particular, the availability of the origination lifetime PD, is the biggest data concern for the majority of banks. Read previous versions of the survey: Fifth survey Fourth survey Third survey.

Will money talk? Firm bribery and credit access. Risk taking by banks in the transition countries. Which households use banks? Evidence from the transition economies. Sharing borrower information in a competitive credit market. The limits of lending: banks and technology adoption across Russia.

Engage Comment on a proposal Report fraud, corruption and misconduct Give site feedback. Follow us. Terms and conditions Cookies Sitemap. Bosnia and Herzegovina. While many other industries have been able to establish an emotional connection with customers through digital channels, many banks have struggled to follow suit.

To understand how digital strategies can open opportunities for consumer banking transformation, Deloitte surveyed 15, American adult banking consumers on their attitudes toward banks, the banking services they value most, who they are turning to for these services, and the importance of brand in their decisions. Among the trends identified by the consumer banking survey is that consumers often see banks as interchangeable: 66 percent of respondents think banks offer the same services, and 75 percent think that banking products and services are the same across all banks.

This raises a question: What can banks do to differentiate their services, win customer loyalty, and, as a result, bolster their brands? Open banking enables banks to broaden their ecosystems and offer a wider range of services to customers, moving more toward a full-service banking experience. It requires that customers have a certain level of comfort with sharing their information with nonbank providers.

Consumers are not relinquishing ownership of their data to third parties, but merely providing interface access to their data, through which third parties can draw insights. Our consumer banking survey respondents indicate that this may not be as big a hurdle as one might think figure 1. Figure 1. If banks are not prepared to offer these types of services, many consumers are prepared to move away from traditional banks, potentially leaving them to become low-margin utilities figure 2.

Figure 2. Many banks are missing the boat and are unable to find ways to know their customers and potential customers better so that they can engage with them both early and often. As consumer preferences and priorities change, banks will need to address several challenges by taking actions such as:.

If banks can truly understand the broader spectrum of client needs, it will help them move toward becoming an essential resource for a broad range of customers.

Fullwidth SCC. Bank Service Survey Template. Market Reputation Survey Template.