Ticketmaster can i exchange tickets

Ticketmaster is an online ticket sales and distribution company providing its users with tickets for concerts, sports events, theater as well as family and other events. Sometimes events get canceled, and sometimes you are not able to show up. What then? Can you get a refund for tickets bought via Ticketmaster? Ticketmaster refunds only purchases for postponed or canceled events.

Under some circumstances, an event that is rescheduled might also be eligible for a refund. You cannot get your money back if you change your mind and choose not to attend an event. The only exceptions to this rule are death in the family, severe injury, or a large scale crisis. If an event is canceled, you will automatically get a refund to the method of payment used to make your purchase.

If an event has been postponed, it means it's still possible it will happen on a later date. You can expect an email from Ticketmaster as soon as the status of the event changes, so your tickets are valid until more info is available. Two things can happen here: the event gets canceled, or it gets rescheduled.

You will get a follow-up email letting you know whether the event is still happening or not. You will also get notified if the organizer of the event is offering options for refunds. With postponed events, there is a possibility of a refund.

Please note that recipients of any transferred tickets are not eligible for any available refunds or credits, because the transfer recipient did not purchase tickets directly from our Site.

If you purchased a resale ticket from some other source i. We are not always made aware of Opening Acts or the length of their performances.

Opening Acts, as well as festival performers, are subject to change or cancelation at any time without notice. No refund will be owed if an Opening Act or festival performer is changed or canceled. Occasionally, events are canceled, postponed, rescheduled to a different date or materially different time, or moved to a different venue:.

If the event is canceled: no action is required to obtain a refund; we will issue a refund to the original method of payment used at time of purchase, once funds are received from the Event Organizer.

In some cases, the Event Organizer may also give you the option to choose either a credit or a refund; if so, we will send you a notification explaining your options, and how to submit a request for a credit. If you have sold your tickets for the canceled event through Ticketmaster.

No action is required for you to receive the refund. If the event is postponed, rescheduled, or moved: your ticket s including any additional add-ons or upgrades, such as parking are still valid, and no further action is required. Alternatively, you may simply keep your ticket s to the postponed, rescheduled, or moved event.

If you have sold your tickets for the postponed, rescheduled, or moved event through Ticketmaster. Should this occur, your credit card will be charged to refund the fan who purchased your tickets. If successful, the tickets will be placed back on your account, and you may have the option to request a refund or credit, keep your tickets for the event, or, if available, repost your tickets for sale.

If your event is canceled, postponed, rescheduled, or moved, we will attempt to contact you to update you on the status of the event, and inform you of any refund, credit, or exchange procedures. For exact instructions on any particular canceled, postponed, rescheduled, or moved event, please check the event information online and in your account which will include the most current information on the status of the event , or contact us.

We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled, postponed, rescheduled, or moved event. Special note about tickets purchased from TicketExchangebyTicketmaster. Special note about hard stock, third-party resale tickets: If you purchased hard stock, third-party resale tickets from our Site, and those tickets were sent to you via expedited delivery, they must be returned to us at the address below before we can process your refund.

We recommend that you send the tickets via certified mail or any carrier that provides proof of delivery. Please send your printed tickets to:. All sales are final and refunds are only allowed in limited circumstances, as explained in this section and the Canceled, Postponed, Rescheduled and Moved Events section above.

Before purchasing tickets, carefully review your event and seat selection. Policies set forth by Event Organizers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased, or for lost, stolen, damaged, or destroyed tickets. Tickets therefore cannot be replaced if they are lost, stolen, or damaged. If your event is eligible for refunds and funds have been received from the Event Organizer, we will issue a refund of the ticket price you paid or, for a discounted ticket, then instead the discounted ticket price paid , any service fees, and any additional add-ons or upgrades such as parking.

In no event will expedited shipping charges, merchandise purchases, Fan Club membership fees, or any other amounts be refunded. If a refund is issued, it will be processed to the original method of payment used at time of purchase. We cannot issue a refund to a different credit or debit card this includes refund requests made through the self-service option. If your credit card or debit card number has changed, but is for the same account e.

For any ticket insurance refunds, please contact the insurance provider. We may occasionally offer tickets at a discount after the original on-sale date, and will not refund the difference between the original price and the sale price.

If there is an account, or accounts, that have outstanding balances owed to Ticketmaster, Ticketmaster reserves the right to hold any and all refunds for said accounts until such time as no outstanding balances remain. The Event Organizer may provide the option to request a credit for canceled, postponed, rescheduled, or moved events; if so, we will send you a notification, and you can submit a request for credit in your account.

Credits are provided by the Event Organizer, and not by Ticketmaster. Credits may be applied toward the purchase of eligible event tickets and ancillary purchases such as parking at the same venue or, in some cases, at one of a number of venues designated by the Event Organizer during the timeframe specified by the Event Organizer.

Credits cannot be used for resale tickets, third-party tickets, ticket insurance, or gift cards. The Event Organizer will determine which future events, venues, and ancillary purchases are eligible, as well as the amount of the credit including any potential promotional amount. The amount of the credit will not include any additional add-ons or upgrades included in your original purchase such as parking , which will be refunded to your original method of payment used at time of purchase.

Please note that credits typically have an expiration date, and must be used before that date. Credits are non-transferable, may not be sold, are not redeemable for cash, and may not be combined with other promotions. Credits may not be applied to previously placed orders and may not be redeemed to purchase tickets for the same event as the tickets in your original purchase for which you accepted the credit. Please note that, if the Event Organizer offers you a choice of either a refund or a credit, you cannot get a partial refund; whatever selection you make i.

Any and all requests for a refund or credit are final and cannot be changed once initiated. For many events, certain tickets may be exchanged for tickets from us of equal or higher price. A per ticket exchange fee may apply.

All merchandise purchases are final, and in no event will there be refunds, exchanges, or credits for merchandise purchases. Chargebacks and Other Refund Prohibitions. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased.

Should you do so, your tickets are subject to immediate cancelation, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist, and from any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.

Special note about resale tickets purchased from TicketExchangebyTicketmaster. This policy is in place because, when you place your ticket request on TicketExchangebyTicketmaster.

To be clear: if we have provided you with an Order Confirmation email for your TicketExchange purchase, even though you may have not received your requested tickets, we have already committed to acquiring and securing those tickets for you.

Please order tickets only after you are certain you want them. The following applies only to resale tickets to Illinois events: If you purchase resale tickets to an event located in Illinois, you will receive a refund of the amount you paid for that resale ticket if: a the ticketed event is canceled in which case you will not receive a refund of any shipping or delivery fees ; b that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or has been canceled by the issuer due to non-payment, unless the ticket is canceled due to an act or omission by you; c the ticket fails to conform to its listing description; or d you failed to receive that ticket.

The following applies only to resale tickets to New York events: If you purchase a resale ticket to an event located in New York, you will receive a refund of the amount you paid for that resale ticket if: a the ticketed event is canceled in which case you will not receive a refund of any shipping or delivery fees ; b that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or has been canceled by the issuer due to non-payment, or that the event described on the ticket was canceled for any reason prior to purchase of the resold ticket, unless the ticket is canceled due to an act or omission by you; or c that ticket fails to conform to its listing description, unless you have pre-approved a substitution of tickets.

It has now been 39 days I had an event cancelled as well for May 1, I'm heading into 2 months now without a refund. Requested a refund on May 21, for an event that was cancelled.

No other contact has been made I am paying interest on the card I used to charge the tickets and the only balance is these tickets [plus interest]. I would like a refund now Has anyone received a refund for anything from ticketmaster from a Covid 19 cancellation? If so how long did it take? I too, bought Disney on Ice tickets back in November, for a May show. Thanks to coronavirus rather the public reaction to it , the show was cancelled back on March 15, with an initial email stating I should receive my full refund fees, taxes and all days from that date.

It is now over 30 days, and no refund. I try calling or chatting and get the instant message stating the event was cancelled and I should receive a refund within 30 days.

Within 30 days of when is what I wonder? Is it within 30 days of me being declared dead? It certainly isn't within 30 days of venue and show cancellation. I do understand they have an enormous cancellation schedule and many refunds because of it, but if they can charge me in a day, they can refund me in a day. Purchased tickets for Disney on Ice in November for an event to be held April Due to Covid event was cancelled and I was told I'd receive refund.

Why wasn't I refunded the full amount? I've made numerous attempts to contact them via phone, email and live chat to no avail. I just want an answer!! I don't feel that it is fare to not have the event on the day of the schedule will not refund the money.

When the event is rescheduled than if the people still want to participate than they can purchase their tickets again. But not giving the people the choice is not fare at all.

That's robbery without a gun! We bought tickets for 3 Dog Night. We were NOT notified it was cancelled and did not find out until we arriveved at Sandler Center andfound a note on the door. It has been 10 days we have not received our refund. Please contact me and tell me what needs done. I purchased tickets for the bandito tour by Twenty One Pilots , for my brother and I as a gift. We're only two of the unlucky many sold out concert , who found out it was cancelled 3 days prior to when the event should have been held.

Trying to contact Ticketmaster for help to find a solution, not to mention my "automatic refund" still isn't in my account.

And the only possible sort of tickets I could HOPE to buy, were going on sale in about 12 hours, and were-obviously- in extremely high demand. So I went on live chat on a Sunday, 2days prior to next "available"-if it will be-event,not even 1 full day prior to the 1day sale they will 're-open' on the 'replacement' concert, with limited seating left, since it was selling out already too, at 7pm, promptly after receiving the cancellation notice the first person I reached on chat, said this was too big to handle online, so call.

When I told them its after 6pm already, and their phone line isn't open, he disconnects from chat saying there's nothing he can do. I emailed as well, but it's too little too late waiting for that reply, tried chat again, they became completely unresponsive, no matter how many times I reopened the chat connection.

We had to cancel the entire trip, and we still don't know how much of it we will be able to get back. You can now transfer your tickets on the web to a friend or family member at any time, meaning you won't have to arrive together. In the unlikely event a show cancels, we'll always give you your money back.

Alternatively, we can rebook you into the rescheduled date if announced and the timing fits with your plans. You must set your browser to accept cookies and to enable Javascript in order to access certain functions of this site, including the purchase of tickets.